Travelers who miss flights can complain to DOJ, says exec

August 28 ----- Travelers who miss their flights due to lengthy interviews with Immigration officers may file complaints before the Department of Justice (DOJ) and the Inter-Agency Council Against Trafficking (IACAT), the DOJ said.

Justice Undersecretary Nicholas Ty said there is a 45-second limit for the primary inspection and a limit of 15 minutes for the secondary inspection. “Ideally, masundan ‘yung mga time limits na ‘yun and I think BI (Bureau of Immigration) is making a point to ensure that the traveler is able to have an opportunity to depart,” he said in a media briefing. “Pwede kayong magreklamo sa amin,” he later added.

He said the agency may commit to look into the case and to possibly investigate the Immigration officer concerned.

Source: gmanetwork.com