ASEAN flight changes prompt free rebooking, refunds

November 15 ------ PASSENGERS affected by flight changes for the ASEAN Summit may rebook for free, obtain full refunds or convert their ticket payments into travel funds, the Department of Transportation said, as airlines adjust schedules to accommodate security requirements and arriving delegates.

Transportation Secretary Vince Dizon said more than 300 flights would be affected. A DOTr passenger advisory covers adjustments from November 13 to 18 and directs travelers to contact their airlines for updated schedules. At a joint press conference with aviation regulators and airline representatives, Dizon said President Marcos had instructed the department and carriers to ensure convenient access to the passenger options. “All penalties are waived for rebooking. If you are affected, you are entitled to any of these options,” Dizon said.

Passengers may choose free rebooking without penalties, a full refund of their ticket payments or conversion of the amount into a travel fund for future trips, the DOTr said. The changes are being implemented ahead of heightened security operations for the summit, which will bring foreign heads of state and other delegates to the country.

Dizon identified November 14 onward as a crucial period for arrivals and departures. Some delegates are expected to use Ninoy Aquino International Airport, while others will arrive through Clark International Airport. Philippine Airlines said in its official advisory that several domestic and international flights to and from Manila between November 14 and 18 had been canceled or rescheduled.

PAL said affected passengers would be notified through email and text messages. They may check flight status through its website and access rebooking, refund or travel-fund options through its booking management service. Cebu Pacific and AirAsia have also announced flight adjustments related to the summit. The DOTr said it was coordinating with airlines and aviation authorities to minimize disruptions while meeting security requirements.

CHECK BEFORE LEAVING

Dizon urged passengers to coordinate directly with their airlines and check their flight status before traveling to the airport. Travelers should also leave earlier than usual to allow for possible road closures, heavier traffic and additional security procedures. PAL advised passengers to check in online and allow extra travel time during the affected period. The DOTr reminded passengers that their airlines would provide the updated schedules and arrangements for affected bookings.

Source: malaya.com.ph